Privacy Policy

Last Updated: March 2, 2026

Section 1: General Privacy Policy

1. Introduction

ReservationKey ("ReservationKey", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.reservationkey.com and use our services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

When you register, use our services, or contact us, you may provide:

Full name

Email address

Phone number

Billing information (credit card, PayPal, billing address)

Business information

Reservation and customer data entered into the platform

Account login credentials

Communications with support

b. Information Collected Automatically

We may automatically collect:

IP address

Browser type and version

Device type

Operating system

Pages visited and usage activity

Date and time of access

Cookies and tracking technologies

c. Customer Data (Platform Users)

If you use ReservationKey to manage reservations, you may input customer information such as:

Names

Contact details

Reservation details

Booking history

You remain the owner and controller of your customer data.

3. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services

Create and manage your account

Process payments and subscriptions

Communicate service-related updates

Provide customer support

Improve our services and platform performance

Prevent fraud and maintain security

Comply with legal obligations

4. SMS Communications and A2P Messaging Compliance

ReservationKey may send SMS messages for:

Account notifications

Reservation alerts

Service updates

Security notifications

Customer-initiated requests

SMS Consent

By providing your phone number, you consent to receive SMS messages from ReservationKey.

Consent is not a condition of purchase.

Message Frequency

Message frequency varies depending on account activity and user interaction.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying: STOP

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Help Instructions

Reply HELP for assistance or contact us at: [email protected]

No Sharing of SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

5. Legal Basis for Processing

We process personal data based on:

Your consent

Performance of a contract

Legal obligations

Legitimate business interests

Security and fraud prevention

6. Sharing and Disclosure of Information

We do not sell your personal information.

We may share information with service providers, including providers for:

Hosting

Payment processing

Email delivery

SMS delivery

Analytics

Customer support

These providers are contractually obligated to protect your information.

We may disclose information if required to comply with law, respond to legal requests, protect our rights, or prevent fraud and abuse.

If ReservationKey is acquired or merged, your information may be transferred.

7. Data Security

We implement reasonable safeguards to protect your information, including:

Encryption

Secure servers

Access controls

Authentication protections

However, no system is 100% secure.

8. Data Retention

We retain personal information as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce agreements

Upon account cancellation, your data may be deleted as outlined in our Terms of Service.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain sessions

Improve functionality

Analyze website usage

Enhance user experience

You may disable cookies through your browser settings.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data

Correct inaccurate information

Delete your information

Restrict processing

Object to processing

Withdraw consent

To exercise your rights, contact: [email protected]

11. Third-Party Services

ReservationKey uses third-party providers for infrastructure, communications, analytics, and payments. These providers have their own privacy policies.

ReservationKey is not responsible for third-party privacy practices.

12. Children's Privacy

ReservationKey services are not intended for individuals under 18 years of age.

We do not knowingly collect information from children.

13. International Data Transfers

Your information may be transferred and processed in the United States and other countries where our service providers operate.

By using our services, you consent to such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updates become effective upon posting on this page.

We encourage users to review this policy regularly.

15. Contact Information

If you have questions about this Privacy Policy, contact:

ReservationKey
Email: [email protected]
Website: www.reservationkey.com

Section 2: Text Messaging Privacy & Compliance Addendum

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

ReservationKey ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address

Payment information when you make a purchase or request a quote

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services

Processing transactions and payments

Communicating with you about your inquiries, appointments, and promotions

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with our business

Messages will be directly related to the services you have requested

We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at [email protected]

Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

SMS aggregators and providers solely for delivering messages you have consented to receive

All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, or to protect our rights

In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets

In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication mechanisms

Regular security assessments and updates

Employee training on data protection

Breach notification protocols in accordance with applicable laws

Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior

Remember your preferences

Improve website functionality and user experience

Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information

Opt-out of marketing emails by clicking "unsubscribe" in our emails

Opt-out of SMS messages by replying "STOP"

Request information on how we process your data

Withdraw consent at any time for future communications

Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

This privacy policy applies only to information collected by ReservationKey.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

ReservationKey
Phone: +1 415 800 4905
Email: [email protected]
Website: www.reservationkey.com

By using our website and services, you consent to this Privacy Policy.